Terms of Use
Vintrak, Inc.
Effective Date: April 6, 2026
These Terms of Use ("Terms") are a binding agreement between you and Vintrak, Inc. ("Vintrak," "we," "us," or "our") governing your access to and use of the Vintrak website, platform, applications, reports, content, tools, and related services (collectively, the "Services"). By accessing or using the Services, creating an account, clicking to accept these Terms, or otherwise indicating your acceptance, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not access or use the Services.
1. Eligibility
You must be at least 18 years old and capable of forming a binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements. If you use the Services on behalf of a company, entity, or organization, you represent and warrant that you have authority to bind that entity to these Terms, and "you" includes both you and that entity.
2. The Services
Vintrak provides software and related online services intended to help users organize, track, analyze, and manage vehicle-related information. Depending on the features available at any given time, the Services may allow users to: create accounts and profiles; add, store, and organize vehicle information; decode VINs and retrieve vehicle-related data; upload documents, photos, receipts, maintenance records, and other materials; generate charts, reports, summaries, PDFs, QR-enabled links, or other outputs; purchase subscriptions or one-time products, including vehicle reports; receive AI-assisted valuations, summaries, and other outputs; access automotive content, reference material, images, logos, and news feeds. We may add, modify, suspend, or discontinue all or part of the Services at any time, with or without notice, to the fullest extent permitted by law.
3. Account Registration and Security
To use certain features, you may need to create an account. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for: maintaining the confidentiality of your login credentials; all activities that occur under your account; and promptly notifying us if you suspect unauthorized access, use, or any other security incident involving your account. We may suspend or terminate your account if we believe your account information is inaccurate, your account has been compromised, or your use violates these Terms.
4. User Content
"User Content" means any information, data, text, images, photos, documents, records, receipts, maintenance logs, notes, uploaded files, and other content you submit to or through the Services. You retain ownership of your User Content. However, you grant Vintrak a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, modify, format, adapt, display, perform, transmit, and otherwise use your User Content as necessary to operate, provide, secure, improve, and support the Services, to create backups, to generate outputs you request, and to enforce our rights. You represent and warrant that: you own or control all rights necessary to submit your User Content and grant the license above; your User Content does not violate any law, regulation, contract, or third-party right; your User Content is not false, fraudulent, deceptive, defamatory, infringing, or unlawful; and your User Content does not contain malware, malicious code, or anything designed to disrupt the Services. We are not obligated to monitor User Content, but we may review, remove, disable access to, or refuse to display any User Content at our discretion.
5. Your Responsibilities
You are solely responsible for: the accuracy, completeness, legality, and reliability of the information you provide; verifying any information, valuation, recommendation, or output before relying on it; maintaining backups of any information you consider important; and ensuring that any vehicle, VIN, record, document, or content you upload or reference is lawfully in your possession and may be used by you. You acknowledge that a VIN, maintenance history, modification list, valuation, fuel economy estimate, or recall result may be incomplete, outdated, unavailable, or inaccurate.
6. Third-Party Data, Content, and Services
The Services may rely on or integrate with third-party services, APIs, data sources, content providers, infrastructure providers, payment processors, email providers, analytics tools, monitoring tools, and identity providers. Third-party services and content are outside our control. We do not warrant, endorse, or guarantee the accuracy, completeness, availability, legality, quality, or continued availability of any third-party service, content, data, image, feed, API response, or output. Your use of third-party services may also be governed by separate terms and privacy policies of those third parties. We are not responsible for third-party acts, omissions, failures, outages, errors, data loss, or security incidents. VIN decoding, vehicle specifications, recall data, fuel economy data, historical text, images, logos, and news content may come from third-party or public sources; those sources may change, contain errors, or become unavailable without notice; and you should independently verify material information before making financial, purchasing, maintenance, legal, insurance, compliance, or safety decisions.
7. AI Features and AI-Generated Output
Certain features may use artificial intelligence or machine learning systems to generate valuations, summaries, insights, classifications, recommendations, report content, or other outputs ("AI Output"). AI Output is generated probabilistically and may be inaccurate, incomplete, misleading, outdated, or unsuitable for your intended use. AI Output is provided for informational and convenience purposes only. It is not a substitute for professional appraisal, legal advice, tax advice, accounting advice, insurance advice, mechanical inspection, safety advice, or any other professional judgment. You are solely responsible for reviewing, evaluating, and verifying any AI Output before relying on it. Vintrak disclaims liability for decisions made, actions taken, or losses incurred based on AI Output.
8. No Professional Advice; No Guarantee of Valuation Accuracy
Vintrak is not a dealership, broker, auction house, insurer, lender, mechanic, legal adviser, tax adviser, accountant, or certified vehicle appraiser unless expressly stated otherwise in writing. Any valuation, estimate, forecast, cost projection, market view, resale estimate, ownership-cost calculation, or similar output is an estimate only. It is not guaranteed, not a formal appraisal, and not a promise that a vehicle can be bought, sold, financed, insured, or valued at any particular amount. Vehicle values can fluctuate based on market conditions, mileage, condition, provenance, accident history, maintenance, documentation, modifications, region, seasonality, and many other factors. You agree not to rely solely on the Services for any purchase, sale, financing, insurance, tax, legal, compliance, or investment decision.
9. Payments, Subscriptions, and One-Time Purchases
Certain features may require payment, including recurring subscriptions and one-time purchases such as verified or premium reports. By purchasing a paid product or subscription, you authorize us and our payment processor to charge the payment method you provide for all applicable fees, taxes, and other charges. If you purchase a subscription: your subscription may renew automatically on a recurring basis unless you cancel before the renewal date; you authorize recurring charges until cancellation; fees are billed in advance for the applicable billing period unless otherwise stated; you are responsible for all applicable taxes. You may cancel your subscription at any time through your account or any other method we make available. Unless required by law, cancellation will take effect at the end of the then-current billing period, and we do not provide prorated refunds for partial periods. For one-time purchases, all fees are due at the time of purchase unless otherwise stated. We may change pricing, features, or billing structures at any time. For subscriptions, changes will apply beginning with a subsequent billing cycle after notice as required by law. Except as required by law or expressly stated by us in writing, all purchases are final and non-refundable. Payments may be processed by third-party providers. We do not store full payment card numbers on our own systems unless expressly stated otherwise.
10. Acceptable Use
You agree not to, and not to permit any third party to: use the Services in violation of any law or regulation; use the Services for fraud, deception, impersonation, or unlawful activity; upload or transmit malware, viruses, worms, or harmful code; interfere with or disrupt the integrity, security, or performance of the Services; attempt to gain unauthorized access to any account, system, network, or data; scrape, crawl, harvest, or extract data from the Services except as expressly permitted; reverse engineer, decompile, disassemble, or attempt to derive source code from the Services except where prohibited by law; bypass or circumvent access controls, rate limits, security mechanisms, or usage restrictions; use the Services to infringe intellectual property, privacy, publicity, confidentiality, or other rights; upload sensitive personal information of others without lawful authority and appropriate consent; submit false vehicle histories, forged records, manipulated images, or misleading documentation; use the Services to build or train a competing product or model, except to the extent such restriction is prohibited by law.
11. Ownership and Intellectual Property
The Services, including all software, code, technology, design, text, graphics, interfaces, trademarks, logos, compilations, reports, and other content provided by Vintrak, are owned by or licensed to Vintrak and are protected by intellectual property and other laws. Except for the limited rights expressly granted in these Terms, no rights are granted to you. You may not copy, reproduce, distribute, modify, publicly display, create derivative works from, sell, lease, or exploit any part of the Services except as expressly permitted by these Terms or with our prior written consent. Vintrak, our logos, branding, and related marks are our trademarks or the trademarks of our licensors. You may not use them without prior written permission.
12. Feedback
If you provide feedback, ideas, suggestions, enhancement requests, or recommendations regarding the Services ("Feedback"), you grant Vintrak a worldwide, perpetual, irrevocable, royalty-free, fully paid, transferable, sublicensable right to use, copy, modify, commercialize, and otherwise exploit that Feedback for any purpose, without restriction or compensation to you.
13. Availability; Beta Features
We do not guarantee that the Services will be uninterrupted, error-free, secure, or available at all times. Maintenance, updates, outages, third-party failures, internet disruptions, and other events may affect availability. From time to time, we may label certain features as beta, preview, pilot, or similar. Those features may be incomplete, unstable, or subject to additional terms, and may be changed or discontinued at any time.
14. Privacy
Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, disclose, and safeguard personal information.
15. Copyright Complaints
If you believe that content available through the Services infringes your copyright, please send a written notice containing: identification of the copyrighted work claimed to be infringed; identification of the allegedly infringing material and information reasonably sufficient to locate it; your contact information; a statement that you have a good-faith belief the use is not authorized; a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf; and your physical or electronic signature. Send notices to: Vintrak, Inc., legal@vintrak.io.
16. Suspension and Termination
We may suspend, restrict, disable, or terminate your access to the Services, in whole or in part, at any time, with or without notice, if: you violate these Terms; we suspect fraud, abuse, unauthorized access, or security issues; required by law, regulation, court order, or third-party provider requirements; or we decide to discontinue the Services or any feature. You may stop using the Services at any time. Termination does not relieve you of obligations incurred before termination. Sections that by their nature should survive termination will survive, including provisions relating to ownership, payment obligations, disclaimers, limitations of liability, indemnity, dispute resolution, and general terms.
17. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. VINTRAK DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, SYSTEM INTEGRATION, AND THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS. WITHOUT LIMITING THE FOREGOING, VINTRAK DOES NOT WARRANT: THAT VEHICLE DATA, RECALL DATA, FUEL ECONOMY DATA, NEWS CONTENT, PHOTOS, LOGOS, OR REFERENCE CONTENT ARE ACCURATE OR COMPLETE; THAT AI OUTPUT IS CORRECT, RELIABLE, OR FIT FOR ANY PARTICULAR PURPOSE; THAT USER CONTENT WILL NOT BE LOST, DAMAGED, OR CORRUPTED; OR THAT ANY VALUATION OR REPORT WILL MEET YOUR EXPECTATIONS OR BE ACCEPTED BY ANY THIRD PARTY.
18. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VINTRAK AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF VINTRAK ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO VINTRAK FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS (US $100).
19. Indemnification
You agree to defend, indemnify, and hold harmless Vintrak and its affiliates, officers, directors, employees, contractors, licensors, service providers, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to: your use of the Services; your User Content; your violation of these Terms; your violation of any law or regulation; or your infringement or misappropriation of any third-party rights. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claim.
20. Dispute Resolution; Arbitration; Class Action Waiver
Before filing a claim, you agree to first contact us at legal@vintrak.io and attempt to resolve the dispute informally for at least thirty (30) days. Except for claims that qualify for small claims court and claims for injunctive or equitable relief relating to intellectual property or unauthorized access, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration on an individual basis. The arbitration will be administered by JAMS or the American Arbitration Association (AAA) under its applicable rules. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND VINTRAK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND VINTRAK WAIVE ANY RIGHT TO A JURY TRIAL FOR ANY DISPUTE PERMITTED TO PROCEED IN COURT. You may opt out of this arbitration provision by sending written notice to legal@vintrak.io within thirty (30) days after first accepting these Terms.
21. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles, except to the extent superseded by the Federal Arbitration Act or otherwise required by applicable law. If a dispute is permitted to proceed in court, the exclusive jurisdiction and venue will be the state or federal courts located in Delaware.
22. Export, Sanctions, and Compliance
You may not use the Services in violation of U.S. export control, sanctions, or other applicable laws. You represent and warrant that you are not located in, organized in, or ordinarily resident in a country or region subject to comprehensive U.S. embargoes, and that you are not on any applicable government restricted-party list.
23. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we may provide notice by posting updated Terms, revising the "Last Updated" date, emailing you, or through the Services. Your continued use of the Services after the effective date of revised Terms constitutes your acceptance of the revised Terms.
24. General Terms
These Terms, together with any policies or terms expressly incorporated by reference, constitute the entire agreement between you and Vintrak regarding the Services and supersede prior or contemporaneous agreements relating to the subject matter. If any provision of these Terms is held invalid or unenforceable, that provision will be limited to the minimum extent necessary and the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of our right to do so later. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, corporate reorganization, or sale of assets. Nothing in these Terms creates any agency, partnership, joint venture, employment, or fiduciary relationship between you and Vintrak.
25. Contact Information
Vintrak, Inc. Email: legal@vintrak.io